FAQs – Mr. Cory's Cookies

FAQs

Shipping Information

Do you ship to PO boxes, Hawaii, Alaska, and Military addresses?

Unfortunately, we do not currently ship to PO boxes, Hawaii, Alaska, or Military addresses. However, we are working on a solution to serve our friends in these locations soon.

Do you ship internationally?

At this time, we only offer domestic shipping.

Order Updates and Changes

How can I get an update on my cookie order?

Once your order ships from our kitchen, you will receive an email from USPS with tracking information. If you haven't received your update, please feel free to contact us. We love ya!

Can I change my order?

If you need to change your order, please contact us within 24 hours of placing it. We'll do our best to assist you.

Returns and Refunds

What is your return policy?

All food sales are final and payments are non-refundable. If you need to cancel your order, store credit can be issued by Mr. Cory's Cookies. Cancellations must be made 48 hours in advance and will result in store credit only.

Shipping Details

When do you ship cookie orders?

We ship cookie orders Monday through Tuesday. Any orders placed after Tuesday will be shipped the following Monday.

Ground Shipping

Day-definite delivery typically takes one to three days.

Weekend Delivery

Unfortunately, we do not ship on weekends. 

What if I need to change or cancel my order?

Please email us within 24 hours of placing your order. We will do our best to help you.

 Order Status and Freshness

What is the status of my order?

Once your order is placed, you will receive an email with your package's shipping information.

Are the cookies fresh?

Our cookies are baked fresh daily without preservatives, just like your grandma and mom make them. We put our hearts, passion, and awesomeness into these cookies just for you, so please enjoy them as soon as they arrive. To keep your cookies fresh, store them in an airtight bag in the freezer for up to two weeks. When ready to eat, warm them for 2-5 minutes.

Return Policy

We do not accept returns or exchanges. If you have any issues, please contact us at mrcoryscookies@gmail.com, and we will help solve your cookie problems.

Thank you!